Refund policy

CROWN JUNKIE REFUND & RETURN POLICY

At Crown Junkie, we take pride in providing professional-quality hair and hair replacement products. Due to the nature of human hair products, please review our return policy carefully before purchasing.

We do not offer exchanges.

Eligible unopened hair products may be returned within 7 days of delivery.

All returned hair must be in its original, unopened packaging, with all tags, ties, bands, and packaging completely intact.

Hair that has been opened, brushed, combed, washed, colored, toned, cut, installed, altered, or otherwise tampered with cannot be returned or refunded.

All closures are FINAL SALE and are not eligible for returns, refunds, or exchanges.

Closures have an expected lifespan of approximately 4 months with proper care, but longevity varies based on maintenance, products used, lifestyle, installation, and at-home care. Closures do not include a guarantee or warranty.

Custom orders are FINAL SALE and cannot be returned, refunded, or exchanged.

Crown Junkie is not responsible for discoloration, fading, dryness, tangling, or changes to the hair caused by improper products, chemical services, heat, sunscreen, swimming, hard water, or improper aftercare.

Professional stylists are responsible for educating their clients on proper maintenance and aftercare.

Customers are responsible for return shipping costs on approved returns. Original shipping charges are non-refundable.

Please inspect all hair thoroughly before removing it from its packaging or beginning any customization or installation. Once the hair has been altered or installed, it is considered accepted and is no longer eligible for return.

CROWN JUNKIE

Professional Hair • Hair Replacement • Education